Discover community engagement and personal development with our group programs at Heal Connect! Our carefully curated programs aim to bring NDIS participants together to enjoy a wealth of enriching activities directly aligned with their personal interests and aspirations.
This term, we’re thrilled to introduce our online 5-week long courses Looking ahead, we're excited to announce that face-to-face sessions will be available in the future, allowing for an even more interactive and hands-on experience.
From mastering culinary skills and unleashing your creativity through art to exploring comprehensive wellness routines, our variety of group activities ensures there's something for everyone to enjoy. And if you're not quite ready to commit to a full course, we offer the option to attend individual sessions, giving you a taste of what’s in store before making a decision.
We also offer a range of in-person NDIS support services, available throughout multiple locations including the Central Coast, Coffs Harbour and Berwick.
We are committed to providing you with quality services & programs to meet your requirements. This means offering you the right service or program that suits your individual needs and goals.
We welcome discussions with the participant, family member, or carer to assist in your decision when it comes to our offerings. We also value your free will and choice & support in all decision-making.
We want you to feel safe and supported when using our services. You have the right to a service that is free from abuse, discrimination, neglect, or force. Our Company maintains an Emergency Policy and Procedure to deal with unexpected events.
As a participant in our services and programs, you have rights.
These rights are protected by law and set out in national standards.
We will talk with you about your rights when you first speak with us and throughout your time with us. If you are ever unsure about what your rights are, please let us know.
Before engaging our services, you will be asked to sign a Service Agreement, which includes information on rights and responsibilities, along with the details about what services you will receive from us.
If you are ever unsure about what you are signing, ask a team member to talk through the information with you again before you sign.
We are committed to valuing your safety & respect. This means you are supported both culturally & your personal identity. You have the right to be accepted for who you are, and have your personal privacy, dignity, and lifestyle respected.
We recognise how important it is for you to choose who is involved in the services and supports that you receive. You can choose who we speak with regarding your service including support people; family members; carers or friends that may support you with your NDIS arrangements.
Prior to starting our services, all participants will be asked to review and approve a personalised Service Agreement.
A Service Agreement contains:
For more information regarding Service Agreements, visit the NDIS website.
We understand that sometimes plans change. Where possible, we will attempt to reschedule your session or program at your earliest convenience.
You, or your representative, must provide us with at least 24 hours' notice prior to a scheduled session or program starting.
If you wish to suspend, postpone, or cancel a scheduled session or for any reason. If you make a short-notice cancellation, ( within 24 hrs ) we have the discretion to charge 50% of the service fee at the relevant pricing rate, to cover the costs associated with the cancellation of the scheduled session.
For suspension, postponement, or cancellation of any program for any reason, we can use the credit allocated from the program you enrolled in and use it for other programs or services offered within Mindset Mastery NLP
Participant money will not be handled by any member of the Mindset Mastery NLP support team. All invoicing for supports will be issued by email for attention of the noted payment contact.
Participant medication and medical care will not be managed or provided by Mindset Mastery NLP.
We care about your privacy and confidentiality and are committed to protecting it.
When providing you with a service, we may need to collect information about you and how we are working together.
We will only do this when it is relevant to your service or where it is required by law. When referring to ‘information’ we mean both personal and sensitive information.
Personal information is basic information such as your name, address, and contact details. Sensitive information refers to information about your health and well-being.
In protecting your privacy, we must:
You can:
We want you to tell us what you think about our services. We know the best way for us to improve our services is to receive feedback from you.
You can:
We will review all feedback and complaints to evaluate the quality of our services, identify what is and what is not working well, and consider how we can improve our services.
How can you make a complaint or provide us with feedback?
You can raise a complaint, compliment, or give feedback directly to a trainer, practitioner, or manager.
You can talk to someone else you trust like a support coordinator or independent advocate who can pass this information to us.
Complaints and feedback can be provided by:
Phone 1300 800 356
Email - support@mmnlp.com
Online www.mmnlp.com
Post / Mail PO Box 6077 Long Jetty NSW 2261
If you are unhappy with the way we have managed feedback, you can lodge a complaint or concern with our Managing Director or the National Disability Insurance Commission.
Other Helpful Points of Contact
National Disability Insurance Agency
Email: feedback@ndis.gov.au
Phone: 1800 800 110
NDIS Quality and Safeguards Commission
Website: https://www.ndiscommission.gov.au/
Phone: 1800 035 544
Thank you for contacting Heal Connect .
We will get back to you as soon as possible.
ABN: 12 640 794 529
NDIS Workers Screening Check Approved
Working with Children Check Approved
Police Check Completed & Approved
Trusted people in the community
Fully Insured